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Shipping Policy
Most orders ship within 48 hours. Shipping and handling is charged at a rate of just $1.95 per bottle, which includes packing your wine in special protective boxes and shipping via standard ground service. For expedited shipping please call (800) 962-8463 and request an expedited shipping quote. Club shipments go out the second week of every month.
Terms and Conditions
All alcoholic beverages are sold in Westchester, New York and title passes
to the buyer in New York. We make no representation to the legal rights
of anyone to ship or import wines into any state outside of New York. The
buyer is solely responsible for shipment of alcoholic beverage products.
By placing an order, you authorize us to act on your behalf to engage a
common carrier to deliver your order to you. Alcoholic beverages may be
sold and delivered only to persons who are at least 21 years old and in
placing your order you represent to us that you are at least 21 years old
and the person to whom delivery will be made is at least 21 years old. When
your order is delivered the person receiving delivery will be required to
show identification proving that they are at least 21 years old.
Click Here for a list of states we cannot arrange shipment to.
Returns Policy
If you are not completely satisfied with your purchase, please call Customer Service within 30 days of receipt of your purchase at 1-800-648-6058 between the hours of 9am-6pm Est. Monday through Friday. We ask that you retain the original shipping boxes and inserts in order to facilitate any return shipments.
Cancellations Policy
Most orders ship by the next business day. Should you wish to cancel an order that has already shipped but has not yet been received, you may do so however shipping charges will not be refunded. Please call Customer Service at 1-800-648-6058 between the hours of 9am-6pm EST. Monday through Friday. You will be asked to refuse the order when it arrives and when the merchandise is received back at our warehouse you will be refunded for the purchase price and sales tax.
Privacy & Security
The information we collect is used to improve the content of our Web page, shared with other reputable organizations to help them contact consumers for
marketing purposes and used by us to contact consumers for marketing purposes. All information that is collected is on an 'opt-in' basis and users are
given the opportunity to 'opt-out' at any time.
Click Here to view our complete privacy policy.
Why We Collect Tax
Because we are located in New York, state law requires that WineExpress.com collect sales tax for all orders. Rather than adding it into prices or combining it with shipping rates, like some other web sites, we list tax separately so that you can clearly understand all charges.
Gift Certificates
WineExpress.com Gift Certificates are available through our toll-free number, 1-800-962-8463. They may be used for all WineExpress.com items except for Wine Clubs.
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